{"id":713,"date":"2026-06-13T01:09:35","date_gmt":"2026-06-12T23:09:35","guid":{"rendered":"https:\/\/tecnologia.villanett.com\/?post_type=glossary&#038;p=713"},"modified":"2026-06-13T01:09:35","modified_gmt":"2026-06-12T23:09:35","slug":"tiempo-de-respuesta-promedio","status":"publish","type":"glossary","link":"https:\/\/tecnologia.villanett.com\/index.php\/glosario\/tiempo-de-respuesta-promedio\/","title":{"rendered":"Tiempo de respuesta promedio"},"content":{"rendered":"<h1 data-section-id=\"usvlbc\" data-start=\"0\" data-end=\"30\"><a class=\"glossaryLink\" href=\"https:\/\/tecnologia.villanett.com\/index.php\/glosario\/tiempo-de-respuesta-promedio\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">Tiempo de Respuesta Promedio<\/a><\/h1>\n<p data-start=\"32\" data-end=\"245\"><strong data-start=\"32\" data-end=\"67\">El <a class=\"glossaryLink\" href=\"https:\/\/tecnologia.villanett.com\/index.php\/glosario\/tiempo-de-respuesta-promedio\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">Tiempo de Respuesta Promedio<\/a><\/strong> es una m&eacute;trica que mide el tiempo medio que tarda una empresa, sistema o equipo de atenci&oacute;n en responder a una solicitud, consulta, mensaje o incidencia de un usuario o cliente.<\/p>\n<p data-start=\"247\" data-end=\"364\">Es un indicador clave para evaluar la eficiencia del servicio al cliente, soporte t&eacute;cnico y comunicaci&oacute;n empresarial.<\/p>\n<hr data-start=\"366\" data-end=\"369\">\n<h2 data-section-id=\"1dnv12p\" data-start=\"371\" data-end=\"390\">&iquest;Para qu&eacute; sirve?<\/h2>\n<ul data-start=\"392\" data-end=\"600\">\n<li data-section-id=\"shuwh1\" data-start=\"392\" data-end=\"423\">Medir la rapidez de atenci&oacute;n.<\/li>\n<li data-section-id=\"1wyjm53\" data-start=\"424\" data-end=\"469\">Evaluar la calidad del servicio al cliente.<\/li>\n<li data-section-id=\"12177cu\" data-start=\"470\" data-end=\"505\">Detectar oportunidades de mejora.<\/li>\n<li data-section-id=\"t208i\" data-start=\"506\" data-end=\"552\">Incrementar la satisfacci&oacute;n de los usuarios.<\/li>\n<li data-section-id=\"1ooitoz\" data-start=\"553\" data-end=\"600\">Optimizar procesos de soporte y comunicaci&oacute;n.<\/li>\n<\/ul>\n<hr data-start=\"602\" data-end=\"605\">\n<h2 data-section-id=\"1798qxg\" data-start=\"607\" data-end=\"627\">&iquest;C&oacute;mo se calcula?<\/h2>\n<p data-start=\"629\" data-end=\"666\"><span class=\"inline-block align-middle\"><span class=\"katex\"><span class=\"katex-mathml\">Tiempo&nbsp;de&nbsp;Respuesta&nbsp;Promedio=Tiempo&nbsp;Total&nbsp;de&nbsp;RespuestaNu&#714;mero&nbsp;de&nbsp;SolicitudesTiempo\\ de\\ Respuesta\\ Promedio=\\frac{Tiempo\\ Total\\ de\\ Respuesta}{N\\acute{u}mero\\ de\\ Solicitudes}<\/span><span class=\"katex-html\" aria-hidden=\"true\"><span class=\"base\"><span class=\"mord mathnormal\">T<\/span><span class=\"mord mathnormal\">i<\/span><span class=\"mord mathnormal\">e<\/span><span class=\"mord mathnormal\">m<\/span><span class=\"mord mathnormal\">p<\/span><span class=\"mord mathnormal\">o<\/span><span class=\"mspace\">&nbsp;<\/span><span class=\"mord mathnormal\">d<\/span><span class=\"mord mathnormal\">e<\/span><span class=\"mspace\">&nbsp;<\/span><span class=\"mord mathnormal\">R<\/span><span class=\"mord mathnormal\">es<\/span><span class=\"mord mathnormal\">p<\/span><span class=\"mord mathnormal\">u<\/span><span class=\"mord mathnormal\">es<\/span><span class=\"mord mathnormal\">t<\/span><span class=\"mord mathnormal\">a<\/span><span class=\"mspace\">&nbsp;<\/span><span class=\"mord mathnormal\">P<\/span><span class=\"mord mathnormal\">ro<\/span><span class=\"mord mathnormal\">m<\/span><span class=\"mord mathnormal\">e<\/span><span class=\"mord mathnormal\">d<\/span><span class=\"mord mathnormal\">i<\/span><span class=\"mord mathnormal\">o<\/span><span class=\"mrel\">=<\/span><\/span><span class=\"base\"><span class=\"mord\"><span class=\"mfrac\"><span class=\"vlist-t vlist-t2\"><span class=\"vlist-r\"><span class=\"vlist\"><span class=\"sizing reset-size6 size3 mtight\"><span class=\"mord mtight\"><span class=\"mord mathnormal mtight\">N<\/span><span class=\"mord accent mtight\"><span class=\"vlist-t\"><span class=\"mord mathnormal mtight\">u<\/span><span class=\"accent-body\">&#714;<\/span><\/span><\/span><span class=\"mord mathnormal mtight\">m<\/span><span class=\"mord mathnormal mtight\">ero<\/span><span class=\"mspace mtight\"><span class=\"mtight\">&nbsp;<\/span><\/span><span class=\"mord mathnormal mtight\">d<\/span><span class=\"mord mathnormal mtight\">e<\/span><span class=\"mspace mtight\"><span class=\"mtight\">&nbsp;<\/span><\/span><span class=\"mord mathnormal mtight\">S<\/span><span class=\"mord mathnormal mtight\">o<\/span><span class=\"mord mathnormal mtight\">l<\/span><span class=\"mord mathnormal mtight\">i<\/span><span class=\"mord mathnormal mtight\">c<\/span><span class=\"mord mathnormal mtight\">i<\/span><span class=\"mord mathnormal mtight\">t<\/span><span class=\"mord mathnormal mtight\">u<\/span><span class=\"mord mathnormal mtight\">d<\/span><span class=\"mord mathnormal mtight\">es<\/span><\/span><\/span><span class=\"sizing reset-size6 size3 mtight\"><span class=\"mord mtight\"><span class=\"mord mathnormal mtight\">T<\/span><span class=\"mord mathnormal mtight\">i<\/span><span class=\"mord mathnormal mtight\">e<\/span><span class=\"mord mathnormal mtight\">m<\/span><span class=\"mord mathnormal mtight\">p<\/span><span class=\"mord mathnormal mtight\">o<\/span><span class=\"mspace mtight\"><span class=\"mtight\">&nbsp;<\/span><\/span><span class=\"mord mathnormal mtight\">T<\/span><span class=\"mord mathnormal mtight\">o<\/span><span class=\"mord mathnormal mtight\">t<\/span><span class=\"mord mathnormal mtight\">a<\/span><span class=\"mord mathnormal mtight\">l<\/span><span class=\"mspace mtight\"><span class=\"mtight\">&nbsp;<\/span><\/span><span class=\"mord mathnormal mtight\">d<\/span><span class=\"mord mathnormal mtight\">e<\/span><span class=\"mspace mtight\"><span class=\"mtight\">&nbsp;<\/span><\/span><span class=\"mord mathnormal mtight\">R<\/span><span class=\"mord mathnormal mtight\">es<\/span><span class=\"mord mathnormal mtight\">p<\/span><span class=\"mord mathnormal mtight\">u<\/span><span class=\"mord mathnormal mtight\">es<\/span><span class=\"mord mathnormal mtight\">t<\/span><span class=\"mord mathnormal mtight\">a<\/span><\/span><\/span><\/span><span class=\"vlist-s\">&#8203;<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<p data-start=\"668\" data-end=\"727\">El resultado suele expresarse en segundos, minutos u horas.<\/p>\n<hr data-start=\"729\" data-end=\"732\">\n<h2 data-section-id=\"yfvsrk\" data-start=\"734\" data-end=\"753\">Ejemplo pr&aacute;ctico<\/h2>\n<p data-start=\"755\" data-end=\"800\">Una empresa recibe 4 consultas y responde en:<\/p>\n<div class=\"relative w-full mt-4 mb-1\">\n<div class=\"\">\n<div class=\"contents\">\n<div class=\"relative\">\n<div class=\"h-full min-h-0 min-w-0\">\n<div class=\"h-full min-h-0 min-w-0\">\n<div class=\"border border-token-border-light border-radius-3xl corner-superellipse\/1.1 rounded-3xl\">\n<div class=\"h-full w-full border-radius-3xl bg-token-bg-elevated-secondary corner-superellipse\/1.1 overflow-clip rounded-3xl lxnfua_clipPathFallback\">\n<div class=\"pointer-events-none absolute end-1.5 top-1 z-2 md:end-2 md:top-1\"><\/div>\n<div class=\"relative\">\n<div class=\"pe-11 pt-3\">\n<div class=\"relative z-0 flex max-w-full\">\n<div id=\"code-block-viewer\" class=\"q9tKkq_viewer cm-editor z-10 light:cm-light dark:cm-light flex h-full w-full flex-col items-stretch &#892;d &#892;r\" dir=\"ltr\">\n<div class=\"cm-scroller\">\n<pre class=\"cm-content q9tKkq_readonly m-0\"><code>5 minutos\r\n10 minutos\r\n15 minutos\r\n20 minutos<\/code><\/pre>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p data-start=\"858\" data-end=\"871\">Tiempo total:<\/p>\n<div class=\"relative w-full mt-4 mb-1\">\n<div class=\"\">\n<div class=\"contents\">\n<div class=\"relative\">\n<div class=\"h-full min-h-0 min-w-0\">\n<div class=\"h-full min-h-0 min-w-0\">\n<div class=\"border border-token-border-light border-radius-3xl corner-superellipse\/1.1 rounded-3xl\">\n<div class=\"h-full w-full border-radius-3xl bg-token-bg-elevated-secondary corner-superellipse\/1.1 overflow-clip rounded-3xl lxnfua_clipPathFallback\">\n<div class=\"pointer-events-none absolute end-1.5 top-1 z-2 md:end-2 md:top-1\"><\/div>\n<div class=\"relative\">\n<div class=\"pe-11 pt-3\">\n<div class=\"relative z-0 flex max-w-full\">\n<div id=\"code-block-viewer\" class=\"q9tKkq_viewer cm-editor z-10 light:cm-light dark:cm-light flex h-full w-full flex-col items-stretch &#892;d &#892;r\" dir=\"ltr\">\n<div class=\"cm-scroller\">\n<pre class=\"cm-content q9tKkq_readonly m-0\"><code>50 minutos<\/code><\/pre>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p data-start=\"897\" data-end=\"926\"><a class=\"glossaryLink\" href=\"https:\/\/tecnologia.villanett.com\/index.php\/glosario\/tiempo-de-respuesta-promedio\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">Tiempo de respuesta promedio<\/a>:<\/p>\n<div class=\"relative w-full mt-4 mb-1\">\n<div class=\"\">\n<div class=\"contents\">\n<div class=\"relative\">\n<div class=\"h-full min-h-0 min-w-0\">\n<div class=\"h-full min-h-0 min-w-0\">\n<div class=\"border border-token-border-light border-radius-3xl corner-superellipse\/1.1 rounded-3xl\">\n<div class=\"h-full w-full border-radius-3xl bg-token-bg-elevated-secondary corner-superellipse\/1.1 overflow-clip rounded-3xl lxnfua_clipPathFallback\">\n<div class=\"pointer-events-none absolute end-1.5 top-1 z-2 md:end-2 md:top-1\"><\/div>\n<div class=\"relative\">\n<div class=\"pe-11 pt-3\">\n<div class=\"relative z-0 flex max-w-full\">\n<div id=\"code-block-viewer\" class=\"q9tKkq_viewer cm-editor z-10 light:cm-light dark:cm-light flex h-full w-full flex-col items-stretch &#892;d &#892;r\" dir=\"ltr\">\n<div class=\"cm-scroller\">\n<pre class=\"cm-content q9tKkq_readonly m-0\"><code>50 &divide; 4 = 12.5 minutos<\/code><\/pre>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p data-start=\"963\" data-end=\"1039\">Esto significa que, en promedio, la empresa tarda 12.5 minutos en responder.<\/p>\n<hr data-start=\"1041\" data-end=\"1044\">\n<h2 data-section-id=\"fsaj25\" data-start=\"1046\" data-end=\"1067\">&iquest;D&oacute;nde se utiliza?<\/h2>\n<ul data-start=\"1069\" data-end=\"1213\">\n<li data-section-id=\"x928uh\" data-start=\"1069\" data-end=\"1091\">Servicio al cliente.<\/li>\n<li data-section-id=\"12ckvsj\" data-start=\"1092\" data-end=\"1110\">Soporte t&eacute;cnico.<\/li>\n<li data-section-id=\"1e0n8b2\" data-start=\"1111\" data-end=\"1128\"><a class=\"glossaryLink\" href=\"https:\/\/tecnologia.villanett.com\/index.php\/glosario\/redes-sociales\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">Redes sociales<\/a>.<\/li>\n<li data-section-id=\"cd61hn\" data-start=\"1129\" data-end=\"1146\">Chats en l&iacute;nea.<\/li>\n<li data-section-id=\"gxsr6p\" data-start=\"1147\" data-end=\"1184\">Centros de contacto (Call Centers).<\/li>\n<li data-section-id=\"pwtb66\" data-start=\"1185\" data-end=\"1213\">Plataformas de mensajer&iacute;a.<\/li>\n<\/ul>\n<hr data-start=\"1215\" data-end=\"1218\">\n<h2 data-section-id=\"135fju4\" data-start=\"1220\" data-end=\"1255\">Beneficios de medir esta m&eacute;trica<\/h2>\n<p data-start=\"1257\" data-end=\"1464\">&#9989; Mejora la experiencia del cliente.<br data-start=\"1293\" data-end=\"1296\">&#9989; Ayuda a detectar cuellos de botella.<br data-start=\"1334\" data-end=\"1337\">&#9989; Incrementa la satisfacci&oacute;n del usuario.<br data-start=\"1378\" data-end=\"1381\">&#9989; Permite optimizar recursos.<br data-start=\"1410\" data-end=\"1413\">&#9989; Facilita el seguimiento del desempe&ntilde;o del equipo.<\/p>\n<hr data-start=\"1466\" data-end=\"1469\">\n<h2 data-section-id=\"1kx1p2a\" data-start=\"1471\" data-end=\"1504\">Ejemplo en atenci&oacute;n al cliente<\/h2>\n<div class=\"relative w-full mt-4 mb-1\">\n<div class=\"\">\n<div class=\"contents\">\n<div class=\"relative\">\n<div class=\"h-full min-h-0 min-w-0\">\n<div class=\"h-full min-h-0 min-w-0\">\n<div class=\"border border-token-border-light border-radius-3xl corner-superellipse\/1.1 rounded-3xl\">\n<div class=\"h-full w-full border-radius-3xl bg-token-bg-elevated-secondary corner-superellipse\/1.1 overflow-clip rounded-3xl lxnfua_clipPathFallback\">\n<div class=\"pointer-events-none absolute end-1.5 top-1 z-2 md:end-2 md:top-1\"><\/div>\n<div class=\"relative\">\n<div class=\"pe-11 pt-3\">\n<div class=\"relative z-0 flex max-w-full\">\n<div id=\"code-block-viewer\" class=\"q9tKkq_viewer cm-editor z-10 light:cm-light dark:cm-light flex h-full w-full flex-col items-stretch &#892;d &#892;r\" dir=\"ltr\">\n<div class=\"cm-scroller\">\n<pre class=\"cm-content q9tKkq_readonly m-0\"><code>Cliente env&iacute;a mensaje\r\n          &darr;\r\nEquipo recibe la solicitud\r\n          &darr;\r\nSe genera una respuesta\r\n          &darr;\r\nSe mide el tiempo transcurrido<\/code><\/pre>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr data-start=\"1659\" data-end=\"1662\">\n<h2 data-section-id=\"ks20se\" data-start=\"1664\" data-end=\"1714\">Factores que influyen en el tiempo de respuesta<\/h2>\n<ul data-start=\"1716\" data-end=\"1876\">\n<li data-section-id=\"dsdiyf\" data-start=\"1716\" data-end=\"1752\">Cantidad de solicitudes recibidas.<\/li>\n<li data-section-id=\"y8ab7\" data-start=\"1753\" data-end=\"1785\">Tama&ntilde;o del equipo de atenci&oacute;n.<\/li>\n<li data-section-id=\"h1nfg0\" data-start=\"1786\" data-end=\"1819\">Herramientas de automatizaci&oacute;n.<\/li>\n<li data-section-id=\"aq5zt6\" data-start=\"1820\" data-end=\"1844\">Horarios de operaci&oacute;n.<\/li>\n<li data-section-id=\"1xy9sel\" data-start=\"1845\" data-end=\"1876\">Complejidad de las consultas.<\/li>\n<\/ul>\n<hr data-start=\"1878\" data-end=\"1881\">\n<h2 data-section-id=\"us4s6n\" data-start=\"1883\" data-end=\"1945\">Diferencia entre Tiempo de Respuesta y Tiempo de Resoluci&oacute;n<\/h2>\n<div class=\"TyagGW_tableContainer\">\n<div class=\"group TyagGW_tableWrapper flex flex-col-reverse w-fit\" tabindex=\"-1\">\n<table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"1947\" data-end=\"2230\">\n<thead data-start=\"1947\" data-end=\"1993\">\n<tr data-start=\"1947\" data-end=\"1993\">\n<th class=\"last:pe-10\" data-start=\"1947\" data-end=\"1969\" data-col-size=\"sm\">Tiempo de Respuesta<\/th>\n<th class=\"last:pe-10\" data-start=\"1969\" data-end=\"1993\" data-col-size=\"sm\">Tiempo de Resoluci&oacute;n<\/th>\n<\/tr>\n<\/thead>\n<tbody data-start=\"2041\" data-end=\"2230\">\n<tr data-start=\"2041\" data-end=\"2118\">\n<td data-start=\"2041\" data-end=\"2078\" data-col-size=\"sm\">Mide cu&aacute;ndo se responde al cliente<\/td>\n<td data-start=\"2078\" data-end=\"2118\" data-col-size=\"sm\">Mide cu&aacute;ndo se soluciona el problema<\/td>\n<\/tr>\n<tr data-start=\"2119\" data-end=\"2170\">\n<td data-start=\"2119\" data-end=\"2141\" data-col-size=\"sm\">Suele ser m&aacute;s corto<\/td>\n<td data-start=\"2141\" data-end=\"2170\" data-col-size=\"sm\">Generalmente es m&aacute;s largo<\/td>\n<\/tr>\n<tr data-start=\"2171\" data-end=\"2230\">\n<td data-start=\"2171\" data-end=\"2200\" data-col-size=\"sm\">Eval&uacute;a rapidez de atenci&oacute;n<\/td>\n<td data-start=\"2200\" data-end=\"2230\" data-col-size=\"sm\">Eval&uacute;a rapidez de soluci&oacute;n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<hr data-start=\"2232\" data-end=\"2235\">\n<h2 data-section-id=\"1nxxxj0\" data-start=\"2237\" data-end=\"2251\">Importancia<\/h2>\n<p data-start=\"2253\" data-end=\"2411\">Un tiempo de respuesta r&aacute;pido genera confianza, mejora la percepci&oacute;n del servicio y aumenta las probabilidades de satisfacci&oacute;n y fidelizaci&oacute;n de los clientes.<\/p>\n<hr data-start=\"2413\" data-end=\"2416\">\n<h2 data-section-id=\"1b77ryx\" data-start=\"2418\" data-end=\"2431\">En resumen<\/h2>\n<p data-start=\"2433\" data-end=\"2696\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"2433\" data-end=\"2696\" data-is-last-node=\"\">El <a class=\"glossaryLink\" href=\"https:\/\/tecnologia.villanett.com\/index.php\/glosario\/tiempo-de-respuesta-promedio\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">Tiempo de Respuesta Promedio<\/a> es la m&eacute;trica que indica cu&aacute;nto tiempo tarda, en promedio, una empresa, sistema o equipo en responder a las consultas, mensajes o solicitudes de los usuarios, permitiendo evaluar la eficiencia y calidad de la atenci&oacute;n brindada.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p><a class=\"glossaryLink\" href=\"https:\/\/tecnologia.villanett.com\/index.php\/glosario\/tiempo-de-respuesta-promedio\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">Tiempo de Respuesta Promedio<\/a> El <a class=\"glossaryLink\" href=\"https:\/\/tecnologia.villanett.com\/index.php\/glosario\/tiempo-de-respuesta-promedio\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">Tiempo de Respuesta Promedio<\/a> es una m&eacute;trica que mide el tiempo medio que tarda una empresa, sistema o equipo de atenci&oacute;n en responder a una solicitud, consulta, mensaje o incidencia de un usuario o cliente. Es un indicador clave para evaluar la eficiencia del servicio al cliente, soporte t&eacute;cnico y &hellip; <a href=\"https:\/\/tecnologia.villanett.com\/index.php\/glosario\/tiempo-de-respuesta-promedio\/\" class=\"more-link\">Seguir leyendo <span class=\"screen-reader-text\"><a class=\"glossaryLink\" href=\"https:\/\/tecnologia.villanett.com\/index.php\/glosario\/tiempo-de-respuesta-promedio\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">Tiempo de respuesta promedio<\/a><\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"menu_order":0,"template":"","meta":{"footnotes":""},"class_list":["post-713","glossary","type-glossary","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tecnologia.villanett.com\/index.php\/wp-json\/wp\/v2\/glossary\/713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tecnologia.villanett.com\/index.php\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/tecnologia.villanett.com\/index.php\/wp-json\/wp\/v2\/types\/glossary"}],"author":[{"embeddable":true,"href":"https:\/\/tecnologia.villanett.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":1,"href":"https:\/\/tecnologia.villanett.com\/index.php\/wp-json\/wp\/v2\/glossary\/713\/revisions"}],"predecessor-version":[{"id":714,"href":"https:\/\/tecnologia.villanett.com\/index.php\/wp-json\/wp\/v2\/glossary\/713\/revisions\/714"}],"wp:attachment":[{"href":"https:\/\/tecnologia.villanett.com\/index.php\/wp-json\/wp\/v2\/media?parent=713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}